Refund policy
Last updated: August 21, 2026
We want you to receive the correct products in good condition. This Refund Policy applies to purchases made through IBulk Club. It does not limit any rights or remedies available to you under applicable law.
Standard Stock Items
You may request a return within 14 calendar days after delivery for eligible standard stock items. To qualify, products must be unused, unopened, in their complete original packaging, and in resalable condition. Products sold by the case must be returned as a complete, sealed case.
Non-Returnable Items
The following items are final sale and cannot be returned unless they were damaged, defective, missing, or supplied incorrectly by IBulk Club:
- Food, beverages, meat, produce, refrigerated or frozen products, and other perishable or consumable goods;
- Opened food-contact or hygiene-sensitive products, including cups, lids, food containers, cutlery, napkins, gloves, and similar disposable supplies;
- Custom, personalized, made-to-order, special-order, clearance, or discontinued products;
- Products sourced or purchased specifically at the customer's request; and
- Products damaged after delivery through improper handling, use, or storage.
Return Authorization
All returns require prior authorization from IBulk Club. Contact us at info@ibulkclub.com or +1 (236) 308-8598 with your order number, the item(s) involved, and the reason for the return. Unauthorized returns may be refused. We will provide return or pickup instructions after approving the request.
Customer-Requested Returns
If the customer ordered the wrong item, ordered too much, or changed their mind, an approved return is subject to a 20% restocking fee. Original shipping or delivery charges are not refundable. The customer is responsible for return shipping, pickup, or other transportation costs. These amounts may be deducted from the refund.
Damaged, Incorrect, or Missing Items
Please inspect your delivery promptly. Report damaged, incorrect, or missing items within 48 hours after delivery. Issues involving food, beverages, refrigerated, frozen, or other perishable products must be reported within 24 hours. Include the order number and clear photographs of the product and packaging.
After verification, IBulk Club will, as appropriate, replace the item, provide a credit, or issue a refund. No restocking fee or return transportation charge will apply when IBulk Club supplied an incorrect or damaged item.
Order Cancellations
Orders may be cancelled without charge before purchasing, fulfillment, or dispatch has begun. Once products have been purchased from a supplier, prepared, or dispatched, cancellation is not guaranteed. Any approved cancellation may be reduced by reasonable supplier, restocking, delivery, or other costs already incurred.
Refunds
Approved refunds are processed after returned products are received and inspected. Refunds are normally issued to the original payment method within 5–10 business days after approval. Your bank or card issuer may require additional processing time. If the original payment method is unavailable, we may provide store credit or another lawful refund method.
Contact
Email: info@ibulkclub.com
Canada: +1 (236) 308-8598
United States: +1 (714) 451-6288